Reservation & Cancellation Policies

Hotel Rooms, Suites, Cottages

Reservation Policies and Administrative Fees

Stays for 2023, payment is due 50% upon booking and 50% May 1, 2023 (reservations made after May 1, 2023 payment is due in full)

  • Payments by check, Money Order, MC, VISA, or AMEX are accepted
  • In addition to the rates described, there is a 5% Massachusetts State Tax and a 4.7% Local Rooms Tax
  • Check-in is 4:00 p.m.
  • Check-out is 10:00 a.m.
CANCELLATION POLICIES

Late cancellations have a significant impact on us due to our Island location and seasonal nature. Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected. 

Before confirming your reservation please check with your own state’s quarantine requirements upon your return from vacationing with us. These quarantine requirements are starting to loosen up significantly across the country for domestic travel. Refunds are not allowed for quarantine requirements in your own state so please determine this before you confirm your reservation with us.

Reservations for stays arriving between June 25th and the Saturday of Labor Day weekend of your reservation year have the following administrative fees and policies:

  • Fully refundable if canceled by February 1 of the reservation year
  • For cancellations made by May 1, of the reservation year, there is a $300.00 administrative fee per reservation
  • Cancellations made thereafter of the reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)

See Travel Insurance information to protect your investment

Reservations for stays arriving between the Sunday of Labor Day weekend and June 24th of your reservation year (excluding certain periods listed below) have the following administrative fees and policies:

  • For cancellations of more than 60 days prior to your arrival date of the reservation year, there is a  $50.00 administrative fee
  • For cancellations of 30-60 days prior to your arrival date of the reservation year, there is a $150.00 administrative fee
  • Cancellations made within 30 days prior to your arrival date of the reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)

See Travel Insurance information to protect your investment

PLEASE NOTE: For the below specialty periods, the following cancellation policy applies:

  • Memorial Day Weekend, Columbus Day Weekend, Oysterfest, and Wine Festival.
  • Cancel more than 60 days prior to your arrival date of your reservation year = $50.00 administrative fee.
  • Cancel within 60 days prior to your arrival date of your reservation year = Non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee).

If either the boats or the airplanes are operating to/from Cape Cod, we expect guests to arrive as expected whether or not they planned to arrive by boat or plane. If all transportation to/from Cape Cod has been canceled on a given day, then a credit toward a future stay – or refund – will be issued for that night’s lodging. Once transportation services resume, guests are expected to arrive for the balance of their reservation. Travel delays, air cancellations from locations other than Cape Cod, missed connections, medical or any other travel issues will not merit any credits or refunds. These potential unforeseen problems are best addressed with travel insurance, as mentioned above.

In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm.

 

Weekly Home Rentals

Reservation Policies and Administrative Fees

Payment is due 50% upon booking and 50% May 1, 2023 (reservations made after May 1, 2023 payment is due in full)

PAYMENT POLICIES:

Only checks or wire transfers are accepted for payment toward any Mattakesett Home Rental. Mattakesett Homes are privately owned, so credit cards are not accepted

  • There is a maximum eight-person occupancy of any Island home (unless otherwise indicated)
  • There is no smoking allowed in any Home rental
  • No pets allowed in any Home rental (unless designated as dog friendly; dog-friendly accommodations require an additional fee & dog form)
  • Check-in is at 5:00 p.m.
  • Check-out is at 10:00 a.m.
CANCELLATION POLICIES:
  • Fully refundable if canceled by February 1, of the reservation year
  • Cancellations after February 1, of the reservation year, are non-refundable — unless we are able to re-rent the Home at the same value as your reservation — in which case you will receive back your deposit less a $300 cancellation fee for each week reserved.

See Travel Insurance information to protect your investment

To review our Mattakesett Occupancy Agreement, click here
Mattakesett Advanced reservation form can be filled out by clicking here

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