Winnetu Oceanside Resort Cancellation Policy
2020 Winnetu Hotel policies & cancellation fees (Amended due to COVID-19)*
Mattakesett Home Rentals – Please see separate policies towards the end of the page
Please carefully review our Deposit, Payment, and Cancellation policies, as outlined below…
- Full payment is due upon booking
- Payments by check, Money Order, MC, VISA or AMEX are accepted
- In addition to the rates described, there is a 5% Massachusetts State Tax and a 4.7% Local Rooms Tax
- Check in is 4:00 p.m.
- Check out is 10:00 a.m.
- We normally offer Travel Agent Commissions of 10% excluding the July 4th week and month of August; however due to COVID-19, we are offering these commissions all season at the Hotel (Mattakesett weekly home rentals are non-commissionable).
Late cancellations have a significant impact on us due to our Island location and seasonal nature. Individual reservations are completely refundable until February 1st.
2020 HOTEL CANCELLATION POLICIES:
Reservations for stays between July 1, 2020 and Labor Day (excluding certain periods listed below), have the following cancellation fees and policies:
- For cancellations of more than 30 days prior to your arrival date, there is a $300.00 cancellation fee – per reservation
- Cancellations within 30 days prior to your arrival date are non-refundable — unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
Reservations for stays between Labor day – October 18, 2020 (excluding certain specialty periods listed below) have the following cancellation fees and policies:
- For cancellations of more than 60 days prior to your arrival date, there is a $50.00 cancellation fee
- For cancellations of 30-60 days prior to your arrival date, there is a $150.00 cancellation fee
- Cancellations within 30 days prior to your arrival date are non-refundable — unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
PLEASE NOTE: The following cancellation policy applies to the following holiday or event periods in 2020 and 2021:
- Memorial Day Weekend, Columbus Day Weekend, Oysterfest Weekend, and Wine Festival
- For cancellations more than 60 days prior to your arrival date, there is a $50.00 cancellation fee
- Cancellations within 60 days prior to your arrival date are non-refundable — unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
2021 HOTEL PAYMENT POLICIES:
For those arriving June 1, 2021 or thereafter, 50% is charged upon booking and the remaining 50% is charged May 1, 2021. Bookings made after May 1, 2021 will be charged in full upon booking. For those arriving before June 1, 2021, 100% is charged upon booking.
2021 HOTEL CANCELLATION POLICIES:
April 2021 – June 25 and Labor Day – October:
- For cancellations of more than 60 days prior to your arrival date, there is a $50.00 cancellation fee
- For cancellations of 30-60 days prior to your arrival date, there is a $150.00 cancellation fee
- Cancellations within 30 days prior to your arrival date are non-refundable — unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
Summer (June 25 – Labor Day): Refundable less $300 cancellation fee if cancelled by May 1; nonrefundable thereafter unless we are sold out (less 10% cancellation fee).
PLEASE NOTE: The following cancellation policy applies to the following holiday or event periods in 2020 and 2021:
- Memorial Day Weekend, Columbus Day Weekend, Oysterfest Weekend, and Wine Festival
- For cancellations more than 60 days prior to your arrival date, there is a $50.00 cancellation fee
- Cancellations within 60 days prior to your arrival date are non-refundable — unless we are sold out for the entire period of your reservation (less a 10% cancellation fee)
In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm, and if the Hotel is deemed to be uninhabitable by Town or State Officials.
*Cancellation policy does not apply to group blocks
2020 PRIVATE MATTAKESETT HOMES PAYMENT POLICIES (Home Rentals include Townhouses, Duplexes and Single Family):
In order to confirm a rental of any home at Mattakesett, full payment must be received by check or wire transfer within 7 days of the booking.
Only checks or wire transfers are accepted for payment toward any Mattakesett Home Rental. Mattakesett Homes are privately owned, so credit cards are not accepted
- There is a maximum eight-person occupancy of any Island home (unless otherwise indicated)
- There is no smoking allowed in any Home rental
- No pets allowed in any Home rental (unless designated as dog friendly; dog friendly accommodations require an additional fee & dog form)
- Check-in is at 5:00 p.m.
- Check out is at 10:00 a.m.
2020 PRIVATE MATTAKESETT HOMES CANCELLATION POLICIES:
Reservations for stays with departure dates through July 1:
- Fully refundable if cancelled at least 24 hours in advance.
Reservations for stays between July 1 – October 18:
- Home rental cancellations are non-refundable — unless we are able to re-rent the Home at the same value as your reservation — in which case you will receive back your deposit less a $300 cancellation fee for each week reserved.
In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm and if the Mattakesett homes are deemed to be uninhabitable by Town or State Officials.
