Winnetu Oceanside Resort Cancellation Policy
Winnetu Hotel
Reservation Policies and Administrative Fees
HOTEL PAYMENT POLICIES (see Mattakesett weekly rental policies below):
Stays for 2022, payment is due in full
Stays for 2023, payment is due 50% upon booking and 50% May 1, 2023 (reservations made after May 1, 2023 payment is due in full)
- Payments by check, Money Order, MC, VISA, or AMEX are accepted
- In addition to the rates described, there is a 5% Massachusetts State Tax and a 4.7% Local Rooms Tax
- Check-in is 4:00 p.m.
- Check-out is 10:00 a.m.
TRAVEL AGENT POLICIES
10% commission on overnight accommodations (pretax) all season excluding holidays, festival periods, and Mattakesett Home Rentals. Group or wedding block bookings are non-commissionable.
Email us after your guest’s departure to request your commission.
CANCELLATION POLICIES
Late cancellations have a significant impact on us due to our Island location and seasonal nature. Vacancies caused by early departures are considered to be cancellations and full payment of your reserved stay is expected. The cancellation policy does not apply to room blocks.
Before confirming your reservation please check with your own state’s quarantine requirements upon your return from vacationing with us. These quarantine requirements are starting to loosen up significantly across the country for domestic travel. Refunds are not allowed for quarantine requirements in your own state so please determine this before you confirm your reservation with us.
Reservations for stays between June 25th and Labor Day of the reservation year have the following administrative fees and policies:
- Fully refundable if canceled by February 1 of the reservation year
- For cancellations made by May 1, of the reservation year, there is a $300.00 administrative fee per reservation
- Cancellations made thereafter of the reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)
Reservations for stays between Labor Day and June 24th of the reservation year (excluding certain periods listed below) have the following administrative fees and policies:
- For cancellations of more than 60 days prior to your arrival date of the reservation year, there is a $50.00 administrative fee
- For cancellations of 30-60 days prior to your arrival date of the reservation year, there is a $150.00 administrative fee
- Cancellations made within 30 days prior to your arrival date of the reservation year are non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee)
PLEASE NOTE: For the below specialty periods, the following cancellation policy applies:
- Memorial Day Weekend, Columbus Day Weekend, Oysterfest, and Wine Festival.
- Cancel more than 60 days prior to your arrival date of your reservation year = $50.00 administrative fee.
- Cancel within 60 days prior to your arrival date of your reservation year = Non-refundable unless we are sold out for the entire period of your reservation (less a 10% administrative fee).
COVID-19 Related Cancellations (2022 only):
- If a guest named on the reservation comes down with COVID within 14 days advance of your scheduled arrival date at the Winnetu Oceanside Resort, with a written positive PCR result, the reservation payment amount may be used towards a future stay for up to 12 months. Same accommodation/date cannot be guaranteed. There are no refunds.
If either the boats or the airplanes are operating to/from Cape Cod, we expect guests to arrive as expected whether or not they planned to arrive by boat or plane. If all transportation to/from Cape Cod has been canceled on a given day, then a credit toward a future stay – or refund – will be issued for that night’s lodging. Once transportation services resume, guests are expected to arrive for the balance of their reservation. Travel delays, air cancellations from locations other than Cape Cod, missed connections, medical or any other travel issues will not merit any credits or refunds. These potential unforeseen problems are best addressed with travel insurance, as mentioned above.
In the unlikely event of a hurricane or severe weather conditions, refunds will only be considered after the storm and only if two or more nights are unable to be occupied after the storm.
Mattakesett Weekly Rentals
Reservation Policies and Administrative Fees
Stays for 2022, payment is due in full
Stays for 2023, payment is due 50% upon booking and 50% May 1, 2023 (reservations made after May 1, 2023 payment is due in full)
PAYMENT POLICIES:
Only checks or wire transfers are accepted for payment toward any Mattakesett Home Rental. Mattakesett Homes are privately owned, so credit cards are not accepted
- There is a maximum eight-person occupancy of any Island home (unless otherwise indicated)
- There is no smoking allowed in any Home rental
- No pets allowed in any Home rental (unless designated as dog friendly; dog-friendly accommodations require an additional fee & dog form)
- Check-in is at 5:00 p.m.
- Check-out is at 10:00 a.m.
CANCELLATION POLICIES:
- Fully refundable if canceled by February 1, of the reservation year
- Cancellations after February 1, of the reservation year, are non-refundable — unless we are able to re-rent the Home at the same value as your reservation — in which case you will receive back your deposit less a $300 cancellation fee for each week reserved.
- (2022 only) If a guest named on the reservation comes down with COVID within 14 days advance of your scheduled arrival date at Mattakesett, with a written positive PCR result, the reservation payment amount may be used towards a future stay for up to 12 months. Same accommodation/date cannot be guaranteed. There are no refunds.
