FAQ – Frequently Asked Questions

Do I need a car on the Island?

How do I get my car to/from the Vineyard?

If I don’t bring a car, what’s the easiest way to get to your Resort?

How can I get around the Island if I don’t bring a car?

What time can I check-in and check-out?

If I am staying in a Mattakesett Properties private home rental, how often can I expect housekeeping?

Are any of your accommodations air-conditioned?

Do you have a bell staff and room service?

How do I make a dining reservation at your restaurant, The Dunes?

What is the dress code for dining at The Dunes?

Do I need to bring my own beach chairs?

Do I need to bring my own beach towels?

Do I need to bring my own cribs & highchairs?

May I bring my pet?

Where do I purchase groceries on the Island?

Do all suites/homes have Internet access?

Do I need to bring my own laptop? Do you have a Business Office?

Do you have laundry facilities?

Do you have a Fitness Center?

Do you have fitness/exercise/yoga classes?

Does the Winnetu Oceanside Resort have a swimming pool?

What is the temperature of the swimming pools?

Can I invite my friends that aren’t staying at the Winnetu Oceanside Resort to the pool or Children’s Programs?

Do I have the opportunity to recycle when staying at Winnetu Oceanside Resort?

How do I arrange for babysitting services?

 


Do I need a car on the Island?

In the summer months, a car is really not necessary — there are plenty of transportation options available to/from the Resort and on the Island. However, for those guests traveling with young children, or staying for a week or more, a car can be a nice convenience.

During the spring and autumn seasons, we do recommend that you bring a car, especially if you wish to explore the Island. If you’re just coming for a weekend, and aren’t interested in touring, a car really isn’t needed.

Back to Top


How do I get my car to/from the Vineyard?

If you do decide to bring your car over to the Island, auto reservations are required and should be made as soon as possible with the Steamship Authority. The Steamship Authority operates the only automobile ferry service to the Island from Woods Hole, on Cape Cod (a short, 45-minute crossing). These large vessels operate hourly, year round.

To arrange auto reservations, contact the Steamship Authority by either calling them directly at 508-477-8600 or booking on-line – via their website, www.steamshipauthority.com. Reservations for passengers are unnecessary.

Note: When you inquire about your automobile reservation, if you don’t get your first request, ask to have your name put on the Waiting List. It usually works out quite well and, more often than not, you’ll get the reservation time you desire.

Back to Top


If I don’t bring a car, what’s the easiest way to get to your Resort?

We offer a convenient on-Island pick-up/drop-off service for our guests that choose to utilize the “Island Queen” ferry from Falmouth, Massachusetts, so long as the boat/transfer reservation is pre-reserved with us. The crossing time takes 35 minutes (i.e., the quickest to the Island). Falmouth is centrally located and the Island Queen offers mainland parking within walking distance of the dock. The boat line has guaranteed Winnetu guests parking availability in their lots — a special benefit — as long as a Winnetu voucher is shown to the parking attendant.

To utilize this exclusive service, our guests must pre-reserve it on our Winnetu website (go to the “All-Aboard VIP Island Queen Ferry Package” page).  Guests who choose not to pre-reserve this amenity with us may utilize the Island Queen ferry on their own, but will not have guaranteed parking privileges or a pick-up on-Island to/from the Resort. (Taxis are available on your own).

Back to Top


How can I get around the Island if I don’t bring a car?

The Winnetu Oceanside Resort operates a frequent and complimentary shuttle service to/from Main Street, Edgartown – from morning until the evening.  In the early spring and late autumn this service operates on a less frequent basis. There is also an extensive and frequent bus service that runs throughout the Island…The VTA (Vineyard Transit Authority), which stops adjacent to the Winnetu Oceanside Resort. In addition, the Resort offers a nightly water taxi cruise to Edgartown (seasonal). Many guests also enjoy a bike ride to Main Street, via the bike path. It’s flat and takes 15 minutes. There are also plenty of taxi cabs to meet everyone’s traveling needs.

Back to Top


What time can I check-in & check-out?

Check-in for Winnetu Hotel accommodations is 4:00 p.m. Check-in for Mattakesett private home rentals is 5:00 p.m.

Check-out for the entire Winnetu Oceanside Resort property is 10:00 a.m. We would be happy to store your luggage — if you either arrive early or desire to stay later — and encourage you to enjoy our extensive facilities.

Back to Top


If I am staying in a Mattakesett Properties private home rental, how often can I expect housekeeping?

Mattakesett private homes are cleaned upon arrival and departure. However, if you wish to receive additional cleanings during your stay, they can be arranged, with advance notice, for an extra fee.

Back to Top


Are any of your accommodations air-conditioned?

All studios and suites in the main Hotel, and our private cottages adjacent to the Hotel, have individually controlled air-conditioning. Most of the resort private home rentals have air-conditioning, but some do not. They take advantage of the natural, southerly ocean breezes, and also feature ceiling fans.

Back to Top


Do you have a bell staff and room service?

We do provide bell service, as well as easy-to-use, self-service luggage carts — if you choose. We do not offer Room Service, but take-out food service can be arranged through our on-site restaurant, The Dunes. Our staff will be more than happy to help you if you need assistance.

Back to Top


How do I make a dining reservation at your restaurant, The Dunes?

Dining reservations at The Dunes restaurant can be made by calling 508-627-FOOD (3663) or by e-mailing our Restaurant Manager.

Back to Top


What is the dress code for dining at The Dunes?

There is no strict, formal dress code at The Dunes. Dining patrons should dress comfortably in relaxed, summer dinner-wear attire.

Back to Top


Do I need to bring my own beach chairs?

We provide two backpack beach chairs for guests staying in studios or one-bedroom suites at the Winnetu Hotel.

We provide four backpack beach chairs for guests staying in a two-bedroom suite (including our private cottages), at the Winnetu Hotel.

For those staying at Mattakesett, we recommend bringing your own beach chairs or renting them when on Island.

Back to Top


Do I need to bring my own beach towels?

We provide complimentary beach towels for guests staying at the Winnetu Hotel. Towels can be exchanged on a daily basis at the Garden Pavilion.

We do not provide beach towels for guests staying in Mattakesett private homes. Please bring your own beach towels!

The Winnetu General Store has beach towels for sale.

Back to Top


Do I need to bring my own cribs & highchairs?

Need a crib or highchair — or perhaps a beach umbrella to keep little ones out of the sun — while on your vacation? You certainly don’t have to carry them from home to our Resort. Just let us know — and we will have whatever items you need ready for you upon your arrival.

Guests staying in Mattakesett private homes should call the Baby Bear rental company directly at 508-627-8830 or 877-342-2229 to order full-size cribs, Pack n Plays, and highchairs. They will deliver them directly to your home or you can also order them on their website.

For Winnetu Hotel guests, you can order some of these items by logging into your Reservation and going to the “Book Now” button before your arrival.

Back to Top


May I bring my pet?

Yes…the Winnetu Oceanside Resort is dog-friendly! We offer select, comfortable pet-friendly accommodations at our Winnetu Hotel for dogs 85 pounds or less and some specific dog-friendly private homes at Mattakesett (for dogs 35 pounds or less). Please reserve your pet-friendly accommodation in advance. Please Note: One dog per accommodation/stay is allowed and there is a $50 non-refundable, per night pet fee that will be charged upon booking. Call our Reservations Office for more information at 866-335-1133 (toll-free, USA only) or 508-310-1733.

Back to Top


Where do I purchase groceries on the Island?

There is a well-stocked “Stop and Shop” grocery store in Edgartown about three miles from the Resort, as well as five other large grocery stores on the Island. Winnetu Oceanside Resort offers a complimentary Stop and Shop Shuttle on most mornings. Morning Glory Farm is located about three miles from the Resort and specializes in fresh produce grown on their 50-plus acre farm, as well as homemade bread, muffins, and fabulous healthy fare…It’s a true Vineyard Experience!

Back to Top


Do all suites/cottages/homes have Internet access?

Yes. Our Winnetu Hotel suites and cottages have wireless service as do our Mattakesett private homes. WiFi is also available in many of the public spaces throughout the Resort grounds.

Back to Top


Do you have a business office?

We have a complimentary business office with a personal computer and printer, and also provide Internet access for all your business needs.

Back to Top


Do you have laundry facilities?

Many suites have their own private washer and dryer. All Mattakesett private homes have their own washer and dryer. For those accommodations without private units, the Winnetu Hotel has a coin-operated laundry facility.

Back to Top


Do you have a Fitness Center?

Yes. Located at the Mattakesett Activities Center, our Fitness Center is equipped with numerous cardio equipment and strength training dumbells  (5-to-90 lb.), cable stations and Bosu medicine and exercise balls.

Back to Top


Do you have fitness/exercise/yoga classes?

We offer outdoor yoga classes on the lawn at the Winnetu Hotel.  These sessions are very popular!  Please refer to the Activity Schedule for further details.

Back to Top


Does the Winnetu Oceanside Resort have a swimming pool?

Yes…we have two swimming pools. The new pool at the Winnetu Hotel is 70 feet by 30 feet. It features an attached kiddie pool area and spray jets. We’ve also added an expanded pool deck. In addition, a new, in-ground hot tub is available for guests ages 14 and older. During the summer months, lunch and drinks are served at the adjacent poolside grill.

The Mattakesett pool, which is across the street at the Mattakesett Activities Center, is a rectangular 25’ x 40’ and is a better pool for swimming laps. The shallow end is 3’, so this is the preferred pool for young children, while the deep end is 9′. On most afternoons during the summer months we turn on the “water jets,” which are fun for the kids to jump through.

There isn’t a lifeguard stationed at either pool. Parents are responsible for the safety and well being of their children.

Back to Top


What is the temperature of the swimming pools?

Both swimming pools at the Winnetu Oceanside Resort are heated to 84 degrees Fahrenheit.

Back to Top


Can I invite my friends that aren’t staying at the Winnetu Oceanside Resort to the pool or Children’s Programs?

Unfortunately, no. Due to limited space in our pools and Children’s Programs, all Resort amenities are for the private use of Winnetu Oceanside Resort guests only.

Back to Top


Do I have the opportunity to recycle when staying at Winnetu Oceanside Resort?

Yes. the Winnetu provides co-mingle recycle bins in every suite.
In the Mattakesett private homes, the co-mingle bins are located directly outside of each home. Thank you for your cooperation!

Back to Top


How do I arrange for babysitting services?

We provide our guests with a list of private individuals who are interested in babysitting so that guests can make arrangements on their own.

Back to Top

The Winnetu on Instagram

We’re proud to once again be nominated for @travelandleisure’s 2022 World's Best Award in the hotel category. We're passionate about providing the world's best experience and we'd be honored if you gave us your vote of confidence.

Tap the link in our bio to vote by February 28th, 2022 and you'll be entered to win a $15,000 dream trip, courtesy of Travel + Leisure!
...

It’s cold up here in New England, but the sun is warm and the breezes are balmy down at @lovangoresort, our new sister resort in the US Virgin Islands. Tap the link in our bio and tune into Lovango’s new webcam for some tropical vibes from wherever you are. ...

While the parents are away, the kids will play! With activities for everyone, vacationing at Winnetu will quickly become a summer tradition. ...

If you like pina coladas… and sitting poolside instead of getting caught in the rain, then we have the perfect day planned for you! 🍒 😋 It’s never too early to start planning your Winnetu vacation. ...

To our friends and family celebrating near and far, merry Christmas!
📸 @summeronmv
...

The best antidote to the winter doldrums are dreams of summer days on Martha’s Vineyard. Surprise your loved one with a gift card to Winnetu and make those dreams a reality. 🥂 #linkinbio ...

All is merry and bright on the Vineyard!

📸: @heyjaynic

#mv #marthasvineyard #mvy #edgartown #winnetu
...

It's only been a week since we closed for the season and we're already lookin forward to next year. Thanks to our guests who made this season so memorable and thanks to our wonderful staff that makes it all possible! See you next year.

📸: @howieguja // @janaguja

#winnetu #mv #katama #marthasvineyard #edgartown
...

Islanders Stay Free at the Winnetu Oct. 22nd or Oct. 23rd!

Be our guest and treat yourself to a mini getaway at your home away from home, the Winnetu Oceanside Resort. Join us Friday or Saturday night for a little rest and relaxation. Give us a call at 866-335-1133 to learn more.

📸: @trendsandtolstoy
...

Soak up the last of this beautiful week. Stop by @thedunesmv for dinner with a view tonight.

#winnetu #mv #marthasvineyard #katama
...

Join us on Martha's Vineyard for an intimate food + wine festival with Executive Chef Michael Hervieux. A thoughtfully curated culinary weekend by the ocean with tastings, wine pairings and a cooking demo with a comedian. Tap the link in our bio for details!

#winnetu #mv #katama #marthasvineyard
...

Big news! Did you hear that our sister resort is now accepting reservations for its new accommodations? @lovangoresort reopens for its second season with expanded amenities and experiences, including luxury Treehouse, Glamping, and Villa accommodations. Tap the link in our bio to learn more and follow @lovangoresort for all the latest from the #USVI

#virginislands #lovango #isvirginislands #stjohn #stthomas
...

Rolling into fall with our Pup + Play package. Tap the link in our bio to learn more about this special offer for you and your K-9 BFF!

#winnetu #mv #newengland #katama #edgartown @marthasvineyard
...

Hop, skip, and jump downtown. What’s your favorite thing to do in Edgartown?

📸: @wanderingdarlings

#winnetu #edgartown #katama #mv #vineyard #marthasvineyard
...

September is already in our mind. Those who know, know that fall is a glorious time to be on-island. What’s your favorite reason to be on the Vineyard in September and October?

📸: @prepfordwife // @marcsford

#vineyard #winnetu #marthasvineyard #mv #newengland #katama
...

Escape for a long weekend this fall. Tap the link in our bio to learn why @bostonmagazine thinks Winnetu is one of the best ways to getaway this year.

📸: @wanderingdarlings

#winnetu #katama #mv #vineyard #thevineyard #marthasvineyard
...

Head Concierge Tim Benoit and General Manager Matthew Moore are just two of the many smiling faces you’ll find around the resort.

#winnetu #katama #mv #newengland #marthasvineyard #southbeach #edgartown
...

Guests and staff alike love welcoming the @vineyardsound to our Wednesday Night Clambakes. The seasonal group of acapella singers is a 29 year old tradition on the island.

Tap the link in our bio to learn about our weekly clambake.

#winnetu #mv #newengland #marthasvineyard #katama #coambake #vineyardsound #edgartown
...

Say hello to our A+ Concierge team, Tim and Allison. Looking for a restaurant recommendation? A sailboat to charter? A way to spend a sunny afternoon? These two know the island inside and out and are ready to help you make the most out of your Vineyard vacation.

#winnetu #mv #vineyard #marthasvineyard #newengland
...

Frosé your way to the Winnetu each Saturday for a little post-Beach Aprés Sea. Featuring poolside raw bar and summertime drinks, join us for this special event each weekend from 4pm - 5pm

📸: @kgeventsdesign

#winnetu #katama #mv #marthasvineyard
...

A nightly adventure into town. Book a seat on our water taxi into Edgartown, running each evening in the summer.

📸: @wanderingdarlings

#katama #winnetu #mv #newengland #igersnewengland #marthasvineyard
...

It’s clambake season at Winnetu!

📸: @mcmenimon

#winnetu #mv #katama #marthasvineyard #
...

 

Thank you for a great season.
We’ll see you when we re-open in the spring.

In the meantime, visit us at The Nantucket Hotel or Lovango Resort + Beach Club, located just 10 minutes by boat from St. Thomas and St. John, USVI.